> ## Documentation Index
> Fetch the complete documentation index at: https://docs.impellabs.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# List conversations

> Lists conversations, oldest update first. Without `state`, it lists the conversations that a person has taken over. Needs the `messages:read` scope.



## OpenAPI

````yaml /openapi/partner.yaml get /api/v1/partner/tenants/{external_ref}/conversations/
openapi: 3.1.0
info:
  title: ImpelLabs Partner API
  version: '1'
  description: >-
    The Partner API provisions customer businesses (tenants) and runs their
    channels, conversations and templates from your own product. Call it from
    your server with a partner key. Every path ends with a slash.
servers:
  - url: https://api.impellabs.tech
security:
  - bearer: []
tags:
  - name: Keys
    description: Your partner API keys.
  - name: Tenants
    description: Customer businesses, their channels, conversations and templates.
  - name: Webhooks
    description: Where your tenants' events go.
  - name: WhatsApp sign-up
    description: The settings of the hosted WhatsApp sign-up.
paths:
  /api/v1/partner/tenants/{external_ref}/conversations/:
    get:
      tags:
        - Tenants
      summary: List conversations
      description: >-
        Lists conversations, oldest update first. Without `state`, it lists the
        conversations that a person has taken over. Needs the `messages:read`
        scope.
      operationId: get_api_v1_partner_tenants_external_ref_conversations
      parameters:
        - name: external_ref
          in: path
          required: true
          schema:
            type: string
          description: Your own id for the customer business, set when you created it.
        - name: state
          in: query
          required: false
          description: >-
            One of `human` (default), `active`, `waiting_reply`, `closed`,
            `all`.
          schema:
            type: string
            enum:
              - human
              - active
              - waiting_reply
              - closed
              - all
        - name: channel
          in: query
          required: false
          description: >-
            Keeps one channel: `whatsapp`, `messenger`, `instagram` or
            `website`.
          schema:
            type: string
        - name: updated_since
          in: query
          required: false
          description: Keeps conversations updated after this time (ISO 8601).
          schema:
            type: string
            format: date-time
        - name: limit
          in: query
          required: false
          description: Rows to return, 1 to 200. Default 50.
          schema:
            type: integer
            minimum: 1
            maximum: 200
        - name: after
          in: query
          required: false
          description: The `next_cursor` of the page before.
          schema:
            type: string
      responses:
        '200':
          description: Success
          content:
            application/json:
              example:
                results:
                  - id: 5d2f7a3e-0000-4000-8000-000000000000
                    object: conversation
                    status: active
                    agent: null
                    agent_version: null
                    channel: whatsapp
                    external_ref: null
                    turns: 3
                    metadata: {}
                    created_at: '2026-01-15T10:00:00+00:00'
                    updated_at: '2026-01-15T10:05:00+00:00'
                    contact:
                      name: Sam
                      phone: '+15550100101'
                      lead_id: 8a1e0c7b-0000-4000-8000-000000000000
                    human_control:
                      'on': false
                      reason: ''
                      since: ''
                      state: ai
                      pending_since: ''
                    window:
                      open: true
                      last_inbound_at: '2026-01-15T10:04:00+00:00'
                      closes_at: '2026-01-16T10:04:00+00:00'
                    capabilities:
                      can_text: true
                      can_template: true
                      can_media: true
                      window_open: true
                      window:
                        open: true
                      tags: []
                    whatsapp_number: '100000000000001'
                has_more: false
                next_cursor: null
        '401':
          $ref: '#/components/responses/Unauthorized'
        '403':
          $ref: '#/components/responses/Forbidden'
        '404':
          $ref: '#/components/responses/NotFound'
        4XX:
          description: The request is not valid or not allowed
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Error'
components:
  responses:
    Unauthorized:
      description: The credentials are missing, wrong, expired or revoked.
    Forbidden:
      description: These credentials may not do this.
    NotFound:
      description: There is no such row, or these credentials cannot see it.
  schemas:
    Error:
      type: object
      description: >-
        An error. Most errors carry `detail`. Some carry `error` with `code` and
        `message`.
      properties:
        detail:
          type: string
        code:
          type: string
        field:
          type: string
        error:
          type: object
          properties:
            code:
              type: string
            message:
              type: string
  securitySchemes:
    bearer:
      type: http
      scheme: bearer

````

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