What you can do
- Create a tenant: one customer business with its own workspace. You name it with your own id,
external_ref. See Tenants. - Connect the channels of a tenant: website chat, WhatsApp, and Messenger and Instagram.
- Read the conversations of a tenant, answer in them, take them over from the agent, and give them back. See Conversations.
- Manage the WhatsApp message templates of a tenant.
- Hear what happens in all your tenants at one address. See Webhooks and events.
- Set your brand, domain, plans and credit packs in the partner console.
- Find every route with its fields in the Partner API reference.
How it fits together
Your server callshttps://api.impellabs.tech/api/v1/partner/ with a partner key. Every call names the tenant by your
external_ref. A call acts as the owner of that tenant’s workspace, so the same rules hold as in the app: the 24-hour
window on WhatsApp, opt-outs, and a person’s reply taking a conversation from the agent.
Each customer connects its own accounts. A WhatsApp number belongs to the business’s own WhatsApp Business Account. A
Facebook Page belongs to the business’s own Meta login. ImpelLabs does not supply a number, a Page or a provider account,
and no provider credential is set on the platform for your customers.
Next
Quickstart
Create a tenant and receive the first event.
Authentication
Keys and scopes.
Conventions
Paths, ids, errors and paging.