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Each can be bound to a different assistant — a sales line and a support line under one merchant.
status is one of pending (connected, silent), active (answering), paused (credentials kept, silent) or disconnected. Presence settings are per number, not per merchant: one may be a support line that should show blue ticks and the other a broadcast sender that should not.

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Two errors worth handling

Another workspace already holds that phone_number_id. Numbers do move between businesses, and we help that happen — but as something somebody performs, not as a side effect of one merchant pasting an id. Talk to us.
The merchant’s plan allows no more numbers. The body carries limit and used.A reconnect of a number they already hold is never charged against the limit — otherwise a merchant at their cap with an expired token would have no way to fix it.

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The 24-hour window

WhatsApp only permits free-form messages within 24 hours of the customer’s last inbound message. Outside it, only an approved template may be sent. Every conversation payload carries the state, so you never have to fail in order to discover it:
See Conversations for sending and takeover.